FAQ

Find answers to your questions with our detailed FAQ.

Subcontracting

Who should I send my subcontracting cover order to?

You can send your order to the following email address: fabrication@orthopedix-france.fr

In what format should I send the scan of my device?

Accepted formats are STL and OBJ.

Can I request a new cover for a product that has already been processed by your team?

Of course! We keep your projects for a minimum of 2 years.

Which email address should I send my order to?

You should send your order to the following email address: info@orthopedix-france.fr

What is the delivery time for an order of plastic sheets?

Delivery time may vary depending on the destination.

Do you charge shipping fees, and if so, from what order amount are they waived?

Delivery time may vary depending on the destination.

What is the payment term?

Payment is due 30 days from the end of the month of the invoice date.

Is it possible to return a product due to an order error?

Returns are accepted provided the product is unused and undamaged.

Is there a minimum order amount?

No, there is no minimum order requirement.

Do you deliver outside of France?

Yes, we are able to deliver anywhere in France, including the overseas territories (DOM-TOM), as well as internationally.

Feel free to contact our team by email at: info@orthopedix-france.fr or by phone at +33 (0)4 77 19 59 94.