{"id":2627,"date":"2023-09-27T17:07:18","date_gmt":"2023-09-27T15:07:18","guid":{"rendered":"https:\/\/www.orthopedix-france.fr\/?page_id=2627"},"modified":"2025-11-27T12:31:31","modified_gmt":"2025-11-27T11:31:31","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/www.orthopedix-france.fr\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"
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FAQ<\/h1>\n<\/div><\/section>\n\n
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Find answers to your questions with our detailed FAQ.<\/p>\n<\/div><\/section>\n\n

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\n Filter by category<\/span>\n <\/div>\n
\n \n Subcontracting<\/span>\n <\/a>\n \n Logistics<\/span>\n <\/a>\n <\/div>\n <\/div>\n
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Subcontracting<\/h2>\n
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\n Who should I send my subcontracting cover order to?<\/strong>\n

You can send your order to the following email address: fabrication@orthopedix-france.fr<\/a><\/strong><\/p>\n<\/div><\/div> \n <\/div>\n

\n In what format should I send the scan of my device?<\/strong>\n

Accepted formats are STL and OBJ.<\/p>\n<\/div><\/div> \n <\/div>\n

\n Can I request a new cover for a product that has already been processed by your team?<\/strong>\n

Of course! We keep your projects for a minimum of 2 years.<\/p>\n<\/div><\/div> \n <\/div>\n <\/div>\n <\/div>\n

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Logistics<\/h2>\n
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\n Which email address should I send my order to?<\/strong>\n

You should send your order to the following email address: info@orthopedix-france.fr<\/a><\/strong><\/p>\n<\/div><\/div> \n <\/div>\n

\n What is the delivery time for an order of plastic sheets?<\/strong>\n

Delivery time may vary depending on the destination.<\/p>\n<\/div><\/div> \n <\/div>\n

\n Do you charge shipping fees, and if so, from what order amount are they waived?<\/strong>\n

Delivery time may vary depending on the destination.<\/p>\n<\/div><\/div> \n <\/div>\n

\n What is the payment term?<\/strong>\n

Payment is due 30 days from the end of the month of the invoice date.<\/p>\n<\/div><\/div> \n <\/div>\n

\n Is it possible to return a product due to an order error?<\/strong>\n

Returns are accepted provided the product is unused and undamaged.<\/p>\n<\/div><\/div> \n <\/div>\n

\n Is there a minimum order amount?<\/strong>\n

No, there is no minimum order requirement.<\/p>\n<\/div><\/div> \n <\/div>\n

\n Do you deliver outside of France?<\/strong>\n

Yes, we are able to deliver anywhere in France, including the overseas territories (DOM-TOM), as well as internationally.<\/p>\n<\/div><\/div> \n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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\"Live<\/figure>\n<\/div>\n\n\n

Can’t find the answer to your question?<\/h2>\n\n\n\n

Feel free to contact our team by email at: info@orthopedix-france.fr<\/a> or by phone at +33 (0)4 77 19 59 94.<\/a><\/p>\n<\/div><\/div>\n\n\n

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<\/p>\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"

FAQ Find answers to your questions with our detailed FAQ. Can’t find the answer to your question? Feel free to contact our team by email at: info@orthopedix-france.fr or by phone at +33 (0)4 77 19 59 94.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2627","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently Asked Questions (FAQ) | Orthop\u00e9dix<\/title>\n<meta name=\"description\" content=\"Got a quick question? 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